Terms & Conditions
These Terms & Conditions apply to orders, purchases, payments, shipping, returns, refunds, and other shopping activities on SW-SW. By placing an order on our website, you agree to these Terms & Conditions.
General Information
SW-SW is an online shopping mall offering products across multiple categories, including electronics, fashion, home and garden, beauty, toys, pet supplies, tools, sports goods, baby products, accessories, and more. We aim to provide customers with a simple and reliable online shopping experience.
Product Availability
All products displayed on SW-SW are subject to availability. Product availability may change without notice. If a product becomes unavailable after you place an order, we may contact you, cancel the unavailable item, offer an alternative, or issue a refund according to our policies.
Product Descriptions
We try to make product descriptions, images, prices, specifications, and availability as accurate as possible. However, errors may occasionally occur. Product colors, sizes, packaging, or details may appear slightly different due to screen settings, supplier updates, or product variations.
Pricing
Prices shown on SW-SW may change from time to time. We reserve the right to update prices, correct pricing errors, or cancel orders affected by incorrect pricing. The final price of your order will be shown during checkout before payment is completed.
Orders
After you place an order, you may receive an order confirmation by email or through your account. This confirmation means that we have received your order request. It does not guarantee final acceptance of the order. We reserve the right to review, refuse, or cancel orders when necessary.
Payment
Customers must provide accurate and valid payment information. Orders will only be processed after payment is successfully completed or authorized. If payment fails, is declined, or is suspected to be unauthorized, the order may be delayed or canceled.
Shipping
Shipping times depend on product availability, destination, shipping method, customs processing, and logistics conditions. Delivery dates shown on the website are estimates only and are not guaranteed unless clearly stated. Customers are responsible for providing a correct shipping address.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on the destination country or region. These charges are usually the responsibility of the customer unless otherwise stated during checkout.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed, packed, or shipped, changes or cancellations may no longer be possible. If cancellation is approved, any refund will be handled according to our refund process.
Returns and Refunds
Returns and refunds are handled according to our Refund Policy. Some items may not be eligible for return due to hygiene, safety, customization, final sale status, or other product-specific conditions. Customers should review the Refund Policy before placing an order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within a reasonable time after delivery. We may request photos, order details, packaging information, or other evidence to help review the issue and provide a suitable solution.
Customer Responsibilities
Customers are responsible for providing accurate account, contact, shipping, and payment information. Customers are also responsible for reviewing product details, sizes, compatibility, delivery information, and return conditions before placing an order.
Promotions and Discounts
Promotions, coupons, discounts, and special offers may be subject to specific conditions, expiration dates, product exclusions, or usage limits. SW-SW reserves the right to modify, cancel, or refuse promotions if they are misused or affected by errors.
Website Use
Customers agree to use SW-SW only for lawful shopping purposes. You must not misuse the website, attempt unauthorized access, interfere with website operation, submit false information, or engage in fraudulent activities.
Limitation of Liability
SW-SW works to provide accurate information and reliable service, but we cannot guarantee that every product, service, delivery, or website feature will always be error-free or uninterrupted. To the maximum extent permitted by law, SW-SW is not responsible for indirect, incidental, or consequential losses related to the use of our website or products.
Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time. Any changes will be posted on this page. By continuing to use our website or placing orders after changes are posted, you agree to the updated Terms & Conditions.
Contact Us
If you have any questions about these Terms & Conditions, please contact us at: